Terms of Service

1. Acceptance of terms

These Terms of Service form a binding agreement between you, whether you act as an individual visitor or on behalf of an organisation, and Cloudsealed LLC (also referred to as the Company, we, us or our). By accessing this website at cloudsealed.hair, by submitting an enquiry through any intake form, or by opening a consulting engagement, you agree to be bound by these terms in full.

If you do not agree with any part of these terms, you may not use this website or submit requests through it. We suggest printing a copy for your records because the terms in force on the day you agree become the ones that govern our mutual dealings.

2. The company

The Company is a provider of computer integrated systems design services, operating within the professional, scientific and technical services sector in the United States. Correspondence is directed to serve@cloudsealed.hair and telephone enquiries reach us at +17758063997. Where these terms refer to a decision made by a named engineer, that decision is made on behalf of the Company and is binding in the ordinary course of business.

3. Scope of services

The Company designs integrated computer systems across six defined service lines. The services page groups these into Enterprise Systems Integration, Custom Software Architecture, Cloud Infrastructure Design, Legacy System Modernisation, Data Pipeline Engineering and IT Service Management Platforms.

Every service is delivered under a written statement of work that describes the scope, the deliverable, the timeline and the fee. Nothing in these general terms overrides the specific statement of work agreed for your engagement, and where the two documents conflict the statement of work controls within the boundary of applicable law.

We reserve the right to change the catalogue of services, to retire a service line or to decline a particular request, always with reasonable notice where a commitment already exists. A decision to decline work is never taken lightly; we would rather direct you to an honest alternative than accept a mandate we cannot deliver to our own standard.

Because the systems we design are integrated by nature, no service line stands alone. An enterprise integration almost always touches cloud choices, a pipeline feeds the analytics behind a service management decision, and a modernisation programme reshapes all three of the neighbouring lanes. Our proposal therefore explains not only the bay you asked about but also the seams that connect it to the rest of your estate, so that the scope you approve is the scope that can succeed.

4. Eligibility

You may use this website only if you are at least eighteen years of age and able to form a binding contract with the Company. If you act on behalf of an organisation, you confirm that you hold the authority to bind that organisation to these terms.

Where our services are commissioned by contractors on behalf of an ultimate operator, both the contracting party and the operator must be clearly identified at quotation stage so that the parties to the statement of work are unambiguous from the first day.

5. Website licence

The Company grants you a limited, revocable, non-exclusive and non-transferable licence to access this website for your own legitimate evaluation and enquiry purposes. This licence does not give you any ownership over the content, the design language, the rack cabinet visual identity or any part of the underlying code.

You may share a single copy of pages from the site with a colleague for the purpose of evaluating our services, provided you keep intact all attribution and do not present the material as your own. All other reproduction asks for our written permission first, and permission is never assumed from the absence of a watermark.

6. Acceptable use

When you use this website you agree not to attempt to undermine its integrity or the integrity of the people who operate it. In particular you must not deploy automated scraping that floods our forms, upload harmful code, probe our infrastructure without permission, misrepresent your identity, or gather personal information about other visitors without consent.

You must not use the contact intake for fraudulent enquiries, to send unsolicited advertising, or to mislead our staff about the nature or scale of a project. We monitor forms against obvious abuse and we reserve the right to block an address that repeatedly breaches this section.

7. Enquiries and quotations

A message through the intake form or a direct email to serve@cloudsealed.hair is an invitation to discuss services, not itself a contract for work. Our reply to such a message is preliminary technical guidance and does not guarantee the availability of any engineer or any timeline.

Once we understand your requirement we issue a written quotation. A quotation is not an offer to contract until you accept it in writing or in an electronic signature we record, and we may withdraw or revise an unaccepted quotation if the underlying assumptions change, such as a scope expansion or a shift in the delivery window.

8. Statements of work

Paid engagements are governed by a statement of work that names the client, the operator, the service bay, the deliverables, the milestones, the fees and the acceptance criteria. The statement of work is the single source of truth for what will be built, and we encourage clients to read it as carefully as a contract, because in effect it is one.

Each statement of work also names a single point of contact on each side. Those contacts resolve questions quickly, approve the artefacts we present, and make the decisions that keep the design moving rather than waiting on a committee.

9. Fees and payment

Fees are set out in the quotation and confirmed in the statement of work. Invoices are issued on the schedule the statement of work describes, commonly at agreed milestones, and are due within the payment period written on the invoice.

Unless we agree otherwise, all fees are quoted and payable in United States dollars. Where the law requires tax, it is added to the invoice at the applicable rate. Late payment may pause active delivery until the account is current, and overdue balances may accrue the interest the law allows. Payment methods are confirmed at contract signature and we never ask for unsecured payment details through an intake form.

A fixed fee buys the outcome described in the statement of work, not an unlimited number of review rounds or an open-ended change budget. Where a client asks for a material change after quotation, that change is priced through the change control clause rather than absorbed silently into the fixed fee. Time and materials work, where agreed, is invoiced against the documented rate card and the effort sheets we share with you as the project proceeds, so there is no ambiguity at the end of the month.

We keep our pricing visible and our assumptions written down. If a quotation relies on a particular number of users, a particular data volume or a particular third party licence, we say so in the quotation text and we flag it again in the statement of work so that neither side is surprised by a later revision.

10. Client responsibilities

The success of any integrated system depends as much on the client as on the designer. Under each statement of work the client commits to provide accurate information about the existing environment, to grant timely access to the systems and people we need, to give prompt review of the artefacts we present, and to confirm who may lawfully authorise changes on its behalf.

Where a client withholds access or delays review beyond an agreed window, the delivery timeline shifts by a comparable amount and additional effort may be chargeable at the rate in the statement of work. We cannot design blind, and honesty about the current state of your estate saves everyone time and money.

We also ask the client to name the operational owner of the completed system before handover. That owner is the person who accepts the configuration, receives the documentation and answers questions from the users after the engagement closes. Naming that role early means the knowledge transfer happens while the design is fresh rather than being reconstructed from memory months later.

11. Change control

Work rarely follows the first drawing in every detail, so change is handled through a formal change control process rather than through casual conversation. A requested change is documented, priced and scheduled, then it is folded into the statement of work by written agreement before the revised work begins.

Small administrative changes with no effect on scope, quality or timeline may be made informally by either contact. Anything that touches cost, milestone dates, contractual deliverables or the security boundary is never varied without a written change note signed by both sides.

12. Warranties

The Company warrants that services will be performed with reasonable care and skill, in line with the professional standards of the computer integrated systems design sector, and that the deliverables will conform to the description in the statement of work.

We further warrant that we will not knowingly deliver code containing malicious logic, that our own design artefacts are original or properly licensed, and that we will not disclose your confidential information except as permitted by the confidentiality clause. Where a deliverable does not meet the written specification, the client may report the fault and we will correct it at no additional charge if the fault is reported within the correction window set out in the statement of work.

Warranties run from the date of handover for the period the statement of work names. After that window the deliverable is accepted as fit for the purpose it was designed for and any further change is treated as new work under the change control clause, unless the fault arose from latent defects we could not reasonably have detected at handover. This structure keeps the defined warranty genuine without turning the statement of work into a lifetime maintenance promise.

13. Limitation of liability

To the fullest extent the law permits, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or opportunity, arising out of or in connection with these terms or any statement of work.

The total aggregate liability of the Company under or in connection with any engagement is limited to the fees actually paid to the Company under the relevant statement of work in the twelve months preceding the event giving rise to the claim. Nothing in this section limits responsibility that cannot be excluded by law, including liability for fraud or for death or injury caused by negligence.

14. Intellectual property

Deliverables that we create specifically for an engagement, and for which the client pays the agreed fee, are described in the statement of work as either assigned or licensed. Where a deliverable is assigned, ownership transfers to the client upon full payment. Where a deliverable is licensed, the client receives a perpetual, non-exclusive, non-transferable right to use it for its stated purpose.

We retain ownership of our own methodology, our engineering notes, our generic components, our tooling and our reusable libraries. We also retain the right to describe the nature of the work we performed in our portfolio unless a non-disclosure restriction expressly forbids it. Client data and client-specific configurations always remain the property of the client.

15. Confidentiality

Each party agrees to hold the confidential information of the other in strict confidence and to use it only for the purpose of the engagement. Confidential information means non-public technical, commercial or financial material that is marked confidential or that a reasonable person would understand to be sensitive given its nature and the circumstances of disclosure.

Confidentiality does not extend to information that becomes public without breach, that was independently developed, or that must be disclosed by law. On request or on completion of the engagement, each party will return or destroy the confidential material of the other unless a legal obligation requires its retention.

16. Termination

Either party may terminate a statement of work by written notice if the other commits a material breach and fails to cure it within the cure period named in that document. Termination for convenience is permitted only where the statement of work explicitly allows it and on the notice it describes.

On termination the client pays for work completed and accepted up to the effective date, together with any unavoidable cancellation costs, and both parties return or destroy the confidential material they hold. Clauses that by their nature should survive termination, including those on warranties, liability, intellectual property, confidentiality and this governing clause, continue in force.

17. Third party services

Systems we design are deployed within the wider ecosystem of cloud platforms, software vendors, hosting providers and marketplaces, none of which the Company controls. Where work relies on a third party product, that product is bought under its own licence and its own terms bind the relevant party.

We select suppliers with care and we will point you to the relevant third party terms before a decision commits you to them. We accept no liability for the acts or omissions of those independent platforms beyond what their own terms and the applicable law provide.

18. Changes to these terms

We may revise these Terms of Service from time to time to reflect changes in our services, the law or the way we operate. Each revision carries an effective date at the top of the page, and the most recent version is always the one published on this page.

Your continued use of the website after a clearly dated revision becomes effective means you accept the revised terms. For an active engagement, changed terms also require a written change note from the Company so that the governing document stays what both sides actually agreed.

19. Governing law and disputes

These Terms of Service and any engagement under them are governed by the laws of the State of Utah, United States, without regard to its conflict of law principles. The parties submit to the exclusive jurisdiction of the courts within the State of Utah for any dispute arising under these terms.

Before litigating, both parties agree to attempt in good faith to resolve a dispute by negotiation between the named contacts for a period of thirty days, and thereafter, if the dispute is not resolved, by non-binding mediation in a venue within the State of Utah. Nothing prevents a party from seeking urgent injunctive relief where delay would cause irreparable harm. If any part of this governing clause is unenforceable, the remainder continues in force.

20. Contact and notices

Notices under these terms may be given by email to serve@cloudsealed.hair or by telephone to +17758063997. A notice sent by email during the working day of the party receiving it is deemed received on the day of dispatch; a notice sent at any other time is deemed received on the first business day after dispatch.

When you write to us about a contractual matter, mark the subject line with the relevant project or engagement reference so your note reaches the correct contact without delay. This completes the terms that govern the relationship between you and Cloudsealed LLC.